Our return policy is valid for 30 days after the day of delivery.
The 30 days return policy is valid on any product/item purchased from www.siliconesexydolls.com. You can return the product at any moment within 30 days. Although there are some rules which you need to follow during the whole return policy. To make your return easy and smooth you have to meet our return criteria.
We would only review your return if:
- You present photographs and videos of the damaged doll within 48 hours of delivery.
- You make sure that the doll is unused, unwashed, and unharmed/untampered/unaltered.
- You make the return in the original packaging itself.
- All the accessories that came with the doll must be returned with the package.
These are our return criteria and if you follow them, the chances of your return acceptance will be high. We would also suggest you to have a trackable shipping service and shipping insurance.
When you find a damaged product you need to email us within 24 hours with photographs and videos as proof. You can email us at [email protected] Remember the customer will be responsible for the return shipping costs.
After we have received your email, we will review it and after inspecting it, we will then tell you our decision and if we accept your return request then we will provide you the refund/exchange as per the customer’s request. We will complete the process within 24 hours after acceptance of your return request.
For queries reach out to us at [email protected]
Cancellation & Refund
We understand that sometimes orders can be placed by mistake and It can be troublesome to get your money back. This is not the case with us. We allow order cancellation for a complete 24 hours. There is no cancellation fee and you will get an easy refund.
There is an exemption too. We make our dolls by hand and there might be a slight chance of imperfections. We ship our dolls to many shipping addresses and it is not always near our workshop. Therefore there are chances that the journey from our workshop to your address, there might be some minor discrepancies. Although these minor problems can be easily fixed. These problems can be a loose fingernail or a toenail or even eyelashes. Thus it is not covered in our return policy.